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Elevating Customer & Employee Experience

I help businesses collect meaningful customer and employee feedback, design structured surveys, and transform data into clear dashboards that support confident decision-making.

I ensure your feedback systems are set up properly, aligned with your goals, and designed to deliver insights that lead to real improvements.

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Years of Experience
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Projects Delivered
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CSAT Score
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Surveys Designed
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Dashboard Built
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ABOUT ME

Hi, I’m Dharmil Rathod!​

I’m a Customer Experience (CX) and Employee Experience (EX) consultant based in Toronto. I help businesses understand how their customers and employees truly feel and turn that feedback into clear, practical improvements.

Through structured surveys and clear reporting, I organize feedback into insights you can act on.

I work within an experience consultancy recognized as a Gold Tier Implementation Partner of Qualtrics and hold certifications in the Technology Consultant – CX Engage and EX Engage Professional Learning Journeys.

My focus is simple: build a reliable feedback process that gives you clarity, highlights what needs attention, and helps you make confident decisions that strengthen loyalty and support growth.

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How I Support Your Business

Collect Feedback

Design surveys that capture honest customer feedback and reveal what truly impacts satisfaction. From question structure to survey flow, everything is built to give you reliable data you can confidently act on.

Visualize performance

Clear, easy-to-read dashboards that show you exactly how your business is performing. Track key metrics, spot trends quickly, and make decisions based on real data, not guesswork.

Interpret and act

Receive a clear, structured report that explains what your feedback means, where improvements are needed, and what actions will make the biggest impact on customer satisfaction.

Employee Experience Consulting

Employee experience consulting that evaluates engagement, workplace feedback, and internal processes to create supportive environments, boost productivity, and align employee satisfaction with organizational goals and culture for better performance outcomes.

CX Strategy Advisory

Expert CX strategy advisory focused on mapping customer journeys, identifying pain points, and implementing actionable improvements that enhance satisfaction, loyalty, retention, and long-term brand value for sustainable growth and success.

Performance Reporting Solutions

Clear performance reporting solutions that track KPIs, monitor progress, and provide stakeholders with concise, visual summaries to evaluate results, identify opportunities, and guide ongoing strategic decisions with clarity always ensured.

Trusted by Industry Leaders

Proven Results. Trusted by Clients.

“I have used Dharmil services many
times. I actually joined upwork because of him! Thank you to Dharmil for being so professional, great communication and extremely intelligent. His knowledge on dashboard building has really helped me, inspired me and taught me a lot! He also has a great awareness on KPI’s and what and how to show data. Highly recommend. Will certainly work with him again – A+++ “
” Dharmil was excellent to work with – hebuilt us professional dashboards ok qualtircs while also showing me and answering my questions. You can come to him with the metrics and he can built out (he has a lot of experience) or you can come to him with your visuals and he can make come alive. He was easy to communicate with, high level of English language and very smart! I will use his services again and will higy recommend. Amazing delivery – A+++ “
” I have had the privilege of collaborating with Dharmil on two occasions, and I feel very fortunate for it. His professionalism is exceptional, highlighted by his quick and effective response times. Moreover, he possesses deep expertise in his area of specialization, particularly in Qualtrics Employee Engagement. I appreciate his ability to solve complex problems swiftly and effectively. His attention to detail and proactive approach greatly facilitated the workflow. Without a doubt, Dharmil is a highly competent professional, and I plan to continue working with him. Additionally, he is a genuinely kind and helpful person who always strives for excellence and is willing to assist in any way he can.”
” I had the absolute pleasure of working with
Dharmil on a series of Qualtrics EX deliverables, and I couldn’t be more impressed. He demonstrated exceptional professionalism, a remarkable work ethic, and a deep knowledge of the platform. Dharmil was incredibly efficient, delivering everything on time without compromising quality, and was always willing to go the extra mile to ensure the project’s success. Not only was he a huge asset in getting things done, but he also took the time to teach me a lot along the way. I highly recommend Dharmil andwould be thrilled to work with him again in the future!”

Proven Results. Trusted by Clients.

“I have used Dharmil’s services many times—and I actually joined Upwork because of him! Dharmil is professional, communicates clearly, and is extremely intelligent. His knowledge of dashboard building has helped, inspired, and taught me a great deal. He also has an excellent understanding of KPIs and how to present data effectively. I highly recommend him and will certainly work with him again. A+++”

“Dharmil was excellent to work with. He built professional dashboards for us in Qualtrics while guiding me through the process and answering all my questions. Whether you provide him with the metrics or your own visuals, he has the experience to build them out and bring the data to life. He communicates clearly, has excellent English, and is very knowledgeable. I will use his services again and highly recommend him. Amazing delivery. A+++!”

“I have had the privilege of collaborating with Dharmil on two occasions, and I feel very fortunate for it. His professionalism is exceptional, reflected in his quick response times and proactive approach. He possesses deep expertise in Qualtrics Employee Engagement and has an impressive ability to solve complex problems efficiently. His attention to detail greatly improved the workflow throughout both projects. Dharmil is also genuinely kind and helpful, and I look forward to continuing our work together.”

“I had the absolute pleasure of working with Dharmil on a series of Qualtrics EX deliverables, and I couldn’t be more impressed. His deep knowledge of the platform, remarkable work ethic, and commitment to quality were evident throughout the project. He delivered everything on time, went the extra mile to ensure success, and took the time to teach me a great deal along the way. I highly recommend Dharmil and would be thrilled to work with him again.”

Frequently Asked Questions

You’ll be able to clearly understand what your customers are experiencing, identify what’s working and what needs improvement, and make more confident decisions that strengthen loyalty and support growth.

No. I can build your feedback process from the ground up or improve what you already have. Everything is structured to match your business goals.
You will receive structured surveys, interactive dashboards, and a clear insight report outlining key findings and recommended next steps.
Yes. I work with small and growing businesses that want a structured way to collect customer feedback and improve their service without building an internal analytics team.
Most projects take between 4–8 weeks depending on scope and complexity.
Yes. I can continue to support dashboard updates, reporting reviews, and feedback optimization as your business evolves.

Answers to Help You Get Started

Have questions about how this works or what to expect? Here are clear answers to help you understand how feedback can support your business, what you’ll receive, and how the process fits your needs.

Let’s Start the Conversation!

Book a consultation or share a few details about your needs. Submit the form below and I will respond shortly to explore how we can improve your experience strategy.

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The traditional CX model wasn’t designed for today’s fast-moving world.